My understanding is that this can be rectified by a firmware update: my Pod currently has 3. If the mesh WiFi Pod’s placed near your device, like your games console, it’s always a good idea to plug it in. Email. •Channel Optimisation must be left on. Subscribe. Virgin Media Intelligent WiFi Pod. 5. I’m on the Gig 1 speed and I regularly received 600-700mb download speed to my devices with support Wi-Fi 6. Dont bother with another pod. I can think of is to connect a separate wireless access point to the VM pod via ethernet and use the wireless access point as a dedicated network for my legacy devices. Considering ordering one. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. Enjoy the sounds and visuals of ASMR unboxing of the Virgin Media WiFi Pods. FAQs. And the pods should be delivered within 72 hours. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. The hub is positioned in front room, with the Wi-Fi pod upstairs. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. Virgin Media Television; For business; Webmail;. In a spare bedroom that is being used as an office, according to the Connect app, I am getting a signal strength of. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). However, WiFi Max is free if you opt for the highest speed or the largest bundle (Gig1 or Ultimate Volt respectively) – in those two circumstances the additional. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. Optimisation complete, Tap Rescan room, Tap Start Scan. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. Further exclusions & legal stuff apply. With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Wait 2 mintues for Scan. At least 30Mbps download speeds in every room or £100 one-off credit. 1-50g0d6722-prod-cuillin. I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. How to set up a Virgin Media Hub. You can use an extension lead but you may see some degradation on the service vs having the equipment plugged into a mains socket. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. raindo • 8 mo. Options. Scan complete, Tap continue. WiFi Max is an add-on service you can get with any Virgin Media broadband deal. Sorry to see you are having problems ordering the wifi boosters. See where this Helpful Answer was posted. Disable Wi-Fi - Linksys. Make sure to keep the WiFi Pod out in the open. The Passphrases of the SSIDs must match. . To set them up, you just plug the pod into any regular wall outlet in your home. This will include creating a new network name and password for the pod. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Any advice would be appreciated. I've moved the pod into several different locations but just blinks for hours and doesn't connect. 4. SpeedOptions. 0c9821507a37ee02. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Fix your broadband. Gig1 Fibre Broadband will future-proof and bring harmony to your home. The SSID must be password protected. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Connect the coaxial cable. To run the scan, simply connect to your. . Virgin media pod is an intelligent #wifi extender. Hi @stuandjan1966 . Options. SpeedIf you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. The engineer that came out was very helpful but I requested a wifi pod to help with signal in spare room. PP01-VM - This is a rebadged Plume PowerPod. Trying again to order my first Wifi Max pod in Networking and WiFi 6 hours ago; WiFi issues since request to cancel Virgin Media service in Networking and WiFi 7 hours ago; Hub 3 Set up in QuickStart, set up and connections 7 hours ago; Need wifi pod but connect app does not connect in Networking and WiFi 10 hours agoVirgin Media O2’s WiFi Max guarantee promises customers download speeds of 20Mb in every room or £100 credit back. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. If you want better wireless speeds, you'll need to spend money. 2. . Sorry forgot to say the speeds I was getting with all 3 pods, I was only seeing speeds of 155/230 Max hence me removing 2 and keeping the 1 connected to the hub. I would be looking at a second and third wifi pod if needed. The home scan feature will guide you from room to room to. Available with M50 broadband or faster. UK’s fastest widely available broadband Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of. It’s just taken so long to get this resolved. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 0c9821507a37ee02. 2. The Pods should not be put in a blackspot, otherwise they will not work. A WiFi dongle is a small device that slots into a computer’s USB drive. Set up easy. Select the correct HDMI input for your box. I don't work for Virgin Media. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 4GHz and 5GHz networks the same SSID and password - Channel Optimisation enabled *UPDATE*: I've just received another Wifi Pod (I only ordered one). Pod: If you're still experiencing issues at this point, a fault swap should be considered for the pod. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. SpeedFactory reset your hub and try it again. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. To verify click here. However I now have a spare Wifi Pod that won't. Hi everyone, I had a mesh WiFi system which unfortunately malfunctioned so stuck with just using the HUB5. I have 2 wifi pods and both were working fine, all of a sudden one simply stopped connecting to the hub and despite multiple reboots and placing the pod in the same room as the hub it just continuously cycles through the start up process and then flashes without connecting. Reset your Hub to default settings, start it up and running, connect your pod and leave until it's not pulsating the white light. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. . At least 30Mbps download speeds in every room or £100 one-off credit. I also ta. Account - Mobile. Excludes broadband faults and broadband network outages. Check out our guide - How to pay my Virgin Media bill. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Hub 3: Ensure Channel Optimisation is switched ‘on’ within Hub settings. First, check that your device is running the latest software as this might be causing the issue. Start the Scan (do this in every room) Scan complete. Manage order or appointment. The pods are only free for volt customers and 1gig service. promised the earth (ie 3 pods) and its rubbish. Then Start the scan again. . At least 30Mbps download speeds in every room or £100 one-off credit. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. I note from other forum posts this is not an uncommon situation and would be grateful for any. Email. Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Hub 5 and with connecting it to our WiFi Pods. Tap Start the scanWhilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber-attacks. Hope that make sense. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. We’re so confident in this technology that we’ve launched. So, a 50 minute broadband, TV and phone. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. • Scan complete, Tap continue. on 18-10-2022 15:59. co. Our Power Pods (PP01) are for less busy households that may need a bit more of a boost than just the Hub, this also has one Ethernet port to connect to consoles/laptops/PC's or. WiFi Max. Clicking the link to order brings me to a page to change my package, paying an extra £8pm. 0 Kudos. Hi @jm300. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. Account - Cable. How do I order the Wi-Fi pods? - Virgin Media Community - 5123613. Only VM call them ‘pods’ they are really wireless access points or a mesh network. £8p/m extra or included with Gig1 or Volt. Networking and WiFi. Tap Add a room, Tap the room you're in. Re: Order WiFi pods. To get started, all you need to do is plug in your WiFi Pod and pair it with your. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. g. Managing your network is simple with features like parental controls and guest access. Smart Wi-Fi Pod Support. Virgin Fibre Areas only. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. However it’s still starts with green light then goes to to constant blue. So you need to prove that you can't get 30 Mbps (3. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Find the best deal for you with average speeds of up to 1130Mbps. My advice for anyone with the pod problem would be to arrange a technician to call. Virgin Media says the service. Available with M50 broadband or faster. css"> <iframe aria-hidden="true" title="GTM" src=". Tap Optimise WiFi now if an option. Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. Options. Still some rooms on higher floors/past concrete with speeds much lower <100 even<50. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. Scan complete, Tap continue. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. While connect to WiFi, Tap I’m ready. Options. For setup: Mobile data connection required for Virgin. Options. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Tap Start the scan. on 25-12-2022 11:13. The adaptors did not arrive. com#gig1 #wifi6 #rou. Very Insightful Person. 10 REPLIES. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The home scan feature will guide you from room. Up to 3 WiFi Pods. They are free on Volt, 1GB or Oomph bundles. Scan complete, Tap continue. • Wait 2 mintues for Scan. Pods connected within a few minutes and no more flashing lights. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. Some of Wi-Fi recorded at c400mbps which I rate as v good. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. 0 Kudos. Has anyone else had problems with the WIFI pods after a Software update done by Virgin media technical, they stopped working, after contacting Virgin media I was told at first it was a known problem and would be fixed within 24 hours or may take 5 days, after 3 weeks and numerous phone calls and lies its still not working. SpeedQuickStart, set up and connections. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Our new WiFi Max service allows you to have up to 3 pods. Virgin Fibre Areas only. The VM Pods link via wireless, their Ethernet port is for a devices that do not have in built WiFi, (. My current setup consists of 1gb Hub 4 and 3 wi-if pods. TV. css"> <iframe aria-hidden="true" title="GTM" src=". They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. Hanniballecky. Channel Optimisation must be left on. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Once you’re all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Typically, extenders are linked through a wired port using an Ethernet cable. I managed to get a live chat. 1 ACCEPTED SOLUTION. Wednesday. Please can there be a simple way of ordering a first WiFI Pod? We have 1 Gb broadband with Volt - and the mesh pods were a key reason for this as wi fi connectivity around our house has been persistently poor, especially in some areas (partially but not very satisfactorily mitigated using boosters). It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Up to 3 WiFi Pods if needed. Sometimes you do need a second pod and the rare time, a 3rd. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Scan complete, Tap continue. As long as all of the above points are all met then the Pods. Connect the coaxial cable to your new Hub and secure it with a. We’re so confident in this technology that we’ve launched. QuickStart, set up and connections. Connect the coaxial cable. . He swapped out my Hub4 for a Hub5 and it's all working. This sorted it, thank you. If so have your account and area number handy, and the wifi pod serial number. D01 C9W8Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. The WiFi Max guarantee costs just £8 per month, or is free. PP01-VM (V1. As for your Connect App, the first thing to be aware of is you need to be connected to your Home WIFI in order for the app to connect to the Hub. 1 ACCEPTED SOLUTION. 2. Calling at 08. This pod plugs into a power socket and listens for WiFi signals from the hub. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. My Virgin Media; Shop; Help; Community FAQ Sign in. Good luck. WiFi Pods not working since Hub upgrade. They are free if you are on the Gig1. WiFi Max is only available to order once your Virgin Media broadband service has been activated. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* Virgin Media set to transform in-home connectivity with Intelligent WiFi Plus. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. Further exclusions & legal stuff apply. Got my first WiFi pod delivered the other day and I wanted to run - 4967261 - 2. We are on the Volt 1GB package with generally fast enough speeds for us to both work. If you need others in future you will need to order these via the connect app or by giving us a call on 📞 0345 454 1111 or 150 from a VM landline. However when going back downstairs, even though I’m in range of the hub, my iPhone sta. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. Home Phone. Have you taken a look at our WiFi Pod Troubleshooting page to see if this can help rectify your connection issue? Have you taken a look at our. Problem sorter. In response to leea56. Late wifi installation - no alternative provided! in QuickStart, set up and connections yesterday Wi-Fi still not working with hub and 2 pods in Networking and WiFi yesterday Intermittent Internet & TV in Networking and WiFi yesterdaySo when I plugged in the WiFi pod the virgin home plugs stoped working and not I can't find them on the WiFi. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. To verify click here. 2. Virgin Media WiFi Hub with Intelligent WiFi technology ; Double the data on your O2 sim; Perks and experiences with Priority ; See broadband and phone deals . Tap Add a room, Tap the room you're in. Tudor. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. To install a mesh WiFi Pod, follow these simple instructions in our installation guide. Learn how to set up your Virgin Media Wi-Fi booster. - The 5x hub is connected via optical cable, not coaxial. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. It has made no difference and checking on the VM connect it shows the the camera isn't connecting to th. on 25-09-2023 17:10. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 4. The app’s available to all Virgin Media Broadband customers. £8p/m extra or included with Gig1 or Volt. In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Channel Optimisation must be left on. It is a Mesh system. While connect to WiFi, Tap I’m ready. The Passphrases of the SSIDs must match. Wait 2 mintues for Scan. on 04-05-2023 16:40. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Browse. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Directed to virginmedia staff. Hub5 plus 1 mesh Pod . But this is been going on for a week now. 01-04-2023 01:12 - edited 01-04-2023 01:46. Our old WiFi Boosters can help you tackle WiFi coverage problems. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Up to 3 WiFi Pods. Hi @bitsandpcs, Thank you for your posts and welcome back to our community forums. Networking and WiFi. uk) A tiny white LED flashes to let you know the device is setting itself up and. in QuickStart, set up and connections 9. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Are the Booster pods free? Virgin Media advises these. (note: the coaxial cable will need to be unscrewed). If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Wi-Fi Pods. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. You can place it in a mains socket anywhere in your proeprty. This can mean that a WiFi Pod (black) has a little. QuickStart, set up and connections. I have thought about this, been looking at the eero mesh and extender. You need to use the Connect app to identify the need for Pods. Excludes broadband faults and broadband network outages. on 16-08-2023 20:44. Look out for the envelope in the top right-hand corner. Virgin Media Smart Wifi optimises itself so you always get the best Broadband Connection. TV. If it is poor again after the rescan, it. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. (note: the coaxial cable will need to be unscrewed). This light will only appear when connecting a second pod. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. I’ve noticed when a device connects to the Wi-Fi Pod it’s only getting around half this speed. Up to 3 WiFi Pods if needed. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Account - Mobile. View All (20)How long will the QuickStart installation take me? WiFi Hub - 30 mins. Further exclusions & legal stuff apply. Signal is therefore zero gb in these locations. Account - Cable. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. It would appear to be morse code. Any help would be much appreciated. However they can be chargeable depending what package you on. Connect the coaxial cable to your new Hub and secure it with a. Thank you. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 ACCEPTED SOLUTION. I have used the Virgin Connect app to confirm these speeds. Hub 3 will have random Wi-Fi outages until Smart Wi-Fi / Channel Optimization is Disabled and Auto Channels are Disabled on both 2. Tap Add a room, Tap the room you're in. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. on 04-04-2023 10:37. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5. co. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. It then enables them to create the ultimate surfing conditions for your home network. Phone. What type of wireless boosters are there?. Remember, have your Virgin Media network name and WiFi password ready. Virgin Mobile. WiFi Aerials and Pods. SpeedBoth types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. The new wifi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. Likewise, if you use a third-party router it will not work because the Pods are. Turn Off Old WiFi Opens in new window. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. In response to leea56. And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Still hasn't sorted my issue and still really slow. . If this still doesn't help, try clearing the data within the Connect App. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Tap Start the scan. on 26-07-2022 12:43. You can also add WiFi Max to our. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Get online with Virgin Media – Plug our WiFi Hub in or wait for an engineer to do it for. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. One mesh WiFi Pod working with the WiFi Hub should give great WiFi coverage around your home. Please let me know how you get on. It's great to hear you're looking at having WiFi Pods. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. I’m assuming this is because the Wi-Fi Pod. Hi BenHawkeye . Please can you try the below steps usng the Connect the app:-. Told to wait 14 days before ordering Pods. Wi-Fi pods. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. This will include creating a new network name and password for the pod. in Networking and WiFi 13 hours ago; New build connection advice in QuickStart, set up and connections 14 hours agoYou can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Smart WiFi Pods. 00 midweek (09. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. This one has connected correctly. Up to 3 WiFi Pods if needed. When settled, move to desired location.